FAQ/TERMS

How can I get help if I have a question about my design?

Call one of our sock specialists at 888.400.1585 Monday-Friday, 9am-5pm EST or email us at info@spiritsocks.com and we will be happy to help.

Is there a minimum?

The minimum order for custom socks is 12 pairs per size and design due to the amount of material it takes to do a custom run on our machines.

What size sock should I order?
Shoe Size You Wear Spirit Sock Size To Order
Kid’s 9-11 Mites
Youth 12-4 or Ladies 4-5 Youth
Ladies 5-10 or Men’s 5-9 Intermediate
Men’s 10-12 or Ladies 11-14 Adult
Men’s 13-15 Adult XL
Can I order a sample?

Certainly!  Sample socks are available for $5. Due to the amount of time and material it takes to knit a custom order, the samples cannot be customized for your design.  Samples are for sizing and/or color matching.

Is there a set up fee?

Not at all.  We do not charge a set up fee for customized sock orders.  However, apparel orders will have a set up fee for custom logos/designs.

How many colors can I have on my sock?

The maximum number of colors we can knit is 3 including the sock color.

What if I do not see the sock design or color I want?

Email us at info@spiritsocks.com and we can help you with a custom design or find the color you are needing.

What kind of logo can I put on my sock?

Email a .jpg or .pdf file of the logo you desire to info@spiritsocks.com for review by our sock specialists. Please provide the style and size of sock on which you would like your logo on. Designs are knit into the sock itself not applied on, so simple logos and text work best. Please view our logo library for examples and ideas.

Where are the socks made?

The USA! The socks are knit to order from our mill in West Chester, Pennsylvania.

How are the text and logo applied to the socks?

Everything is knit into the sock as it is made. This makes for a more durable sock and smoother finish.

Do you offer a expedited service for quicker production?

Yes! Rush service is available for an additional $2.50 per pair and guaranteed that the sock will knit and ship within 5 business days.

What payment methods does Spirit Socks accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, and Public School Purchase Orders.

Does Spirit Socks accept purchase orders?

Yes!  We accept authorized purchase orders from public schools.  Once you place your order, please email a copy of the authorized purchase order to info@spiritsocks.com.  Production will not begin until we receive your purchase order.

When will I receive my order?

We do ship orders as soon as they are knit but please allow up to 15 business days for orders to ship during peak times.

What is the return policy?

If you are not satisfied with your order, please call a sock specialist at 888.400.1585.  We do not accept returns on socks that have been customized after artwork approval and order confirmation unless the error was ours.  If the error was ours, we will quickly replace the socks at no charge to you.

Do you charge a set up fee for apparel?

Yes we charge a $35 set up fee for custom logos on all apparel.  If you will not be using a custom logo, there will not be a set up fee.

What is the lead time for apparel?

Please allow 3 weeks for production of leg warmers and 4-6 weeks production time for pear top headwear and knit scarves.